Bags and Travel
- Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
- Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked
Bedding & Bath
- Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
- Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked
Cameras
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Computers & Laptops
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Digital Goods
Fashion
- Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
- Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked
Furniture & Décor
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Groceries
Health & Beauty
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Home Appliances
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Kitchen & Dining
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Laundry & Cleaning
Media, Music & Books
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Mobiles & Tablets
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
- 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
- For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Mother & Baby
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Motors
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Pet Supplies
Service Product
Special Digital Products
Sports & Outdoors
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Stationery & Craft
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
Tools, DIY & Outdoor
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
Toys & Games
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
TV, Audio / Video, Gaming & Wearables
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
For device-related issues after usage please contact the brand warranty provider directly (if applicable).
Watches, Sunglasses and Jewellery
- Nutajir items: 14 Days; Return and refund/replacement.
- Non-Nutajir items: 7 Days; Return and refund/replacement.
- Not eligible for return if the item is "No longer needed"
If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.
Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.
Valid reasons to return an item
-
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only
Conditions for Returns
-
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Nutajir packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.