Return Policy

Bags and Travel

  • Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
  • Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked

 

Bedding & Bath

  • Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
  • Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked

 

Cameras

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Computers & Laptops

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Digital Goods

  • Non-returnable

 

Fashion

  • Nutajir items: 14 Days; Return and refund/replacement. No questions asked.
  • Non-Nutajir items: 7 Days; Return and refund/replacement. No questions asked

 

Furniture & Décor

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Groceries

  • Non-returnable

 

Health & Beauty

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Home Appliances

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Kitchen & Dining

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Laundry & Cleaning

  • Non-returnable

Media, Music & Books

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Mobiles & Tablets

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

  • 14 days return policy will NOT be applicable if the phone is being returned under UNSEALED/USED Condition.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Mother & Baby

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Motors

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Pet Supplies

  • Non-returnable

 

Service Product

  • Non-returnable

 

Special Digital Products

  • Non-returnable

 

Sports & Outdoors

  • Nutajir items: 14 Days; Return and refund/replacement.
  • Non-Nutajir items: 7 Days; Return and refund/replacement.
  • Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

 

Stationery & Craft

  1. Nutajir items: 14 Days; Return and refund/replacement.
  2. Non-Nutajir items: 7 Days; Return and refund/replacement.
  3. Not eligible for return if the item is "No longer needed"

 

Tools, DIY & Outdoor

  1. Nutajir items: 14 Days; Return and refund/replacement.
  2. Non-Nutajir items: 7 Days; Return and refund/replacement.
  3. Not eligible for return if the item is "No longer needed"

 

Toys & Games

  1. Nutajir items: 14 Days; Return and refund/replacement.
  2. Non-Nutajir items: 7 Days; Return and refund/replacement.
  3. Not eligible for return if the item is "No longer needed"

 

TV, Audio / Video, Gaming & Wearables

  1. Nutajir items: 14 Days; Return and refund/replacement.
  2. Non-Nutajir items: 7 Days; Return and refund/replacement.
  3. Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

For device-related issues after usage please contact the brand warranty provider directly (if applicable).

 

Watches, Sunglasses and Jewellery

  1. Nutajir items: 14 Days; Return and refund/replacement.
  2. Non-Nutajir items: 7 Days; Return and refund/replacement.
  3. Not eligible for return if the item is "No longer needed"

If your item arrived in defective / damaged or incorrect / incomplete condition, it is eligible for a free replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

 

Valid reasons to return an item

    • Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
    • Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
    • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

 

Conditions for Returns

    • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
    • The product must include the original tags, user manual, warranty cards, freebies and accessories
    • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Nutajir packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.

 

If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.